This page is provided in English for reference. If you have a question in your language, contact support@rivastream.com.
This Refund Policy applies to Riva Stream Premium subscriptions purchased through our website at www.rivastream.com.
1. What you are buying
Riva Stream Premium is a software and service subscription that unlocks enhanced player features (ad-free experience, unlimited playlists, full EPG, library saves, stream conversion, and related tools). Your subscription also supports access to our hosted Riva Free channel lineup and playback infrastructure. We do not sell individual channels as separate products.
2. Free trial
New users may receive a 7-day free trial of Premium features. You will not be charged during the trial unless you subscribe before it ends. If you subscribe, your first payment is taken at checkout and your subscription renews automatically as described at purchase.
3. Subscription billing
Paid plans are billed in advance on a recurring monthly or annual basis through Stripe. Prices and currency are shown clearly before you confirm payment. Taxes may apply depending on your location.
4. Cancellation
You may cancel your subscription at any time from Settings → Account in the app or through the Stripe customer billing portal linked from your account. Cancellation stops future renewals. You will retain Premium access until the end of the current paid billing period.
5. Refunds
Except where required by applicable consumer law:
- Subscription fees are generally non-refundable once a billing period has started, including partial periods.
- If you cancel, you will not receive a refund for the unused portion of the current period, but you will not be charged again after cancellation.
- Duplicate or erroneous charges: contact us within 14 days and we will investigate; confirmed billing errors are refunded.
- Technical failure: if a verified platform fault prevents Premium features from working for an extended period and our support team cannot resolve it, we may offer a pro-rata credit or refund at our discretion.
6. Chargebacks
If you have a billing concern, please email support@rivastream.com before initiating a chargeback so we can help promptly. Unwarranted chargebacks may result in account suspension.
7. EU/UK consumer rights
If you are a consumer in the European Union or United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days of purchase. By subscribing and requesting immediate access to digital content/services, you acknowledge that performance begins immediately and, where permitted by law, you may lose the right of withdrawal once the service has started. Nothing in this policy limits mandatory rights you cannot waive by contract.
8. How to request help
Email support@rivastream.com with your account email, date of charge, and a brief description. We aim to respond within 2 business days.