Terms of Service

This page is provided in English for reference. If you have a question in your language, contact support@rivastream.com.

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the Riva Stream website, web application, and related services (collectively, the “Service”) operated at www.rivastream.com. By creating an account or using the Service, you agree to these Terms.

2. The Service

Riva Stream provides software and streaming infrastructure that lets you watch live TV and organise media. This includes Riva Free, our built-in curated playlist of live TV channels, as well as tools to connect your own playlists and URLs. Premium subscriptions unlock additional app features such as advert removal, unlimited playlists, full EPG access, library saves, and stream conversion for browser compatibility.

We may change, suspend, or discontinue any part of the Service at any time.

3. Accounts

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old, or the age of majority in your jurisdiction, to subscribe to paid plans.

4. Free trial and subscriptions

We may offer a free trial of premium features. After the trial, continued access to premium features requires a paid subscription billed through Stripe. Subscription fees, billing interval, and taxes are shown at checkout.

Subscriptions renew automatically until cancelled. You can cancel at any time through your account settings or the Stripe customer portal; cancellation stops future charges but does not entitle you to a refund for the current billing period except as stated in our Refund Policy.

5. Acceptable use

You agree not to:

• Use the Service to access, store, or distribute content without proper rights or licences;
• Circumvent technical limits, security measures, or licensing restrictions;
• Reverse engineer, scrape, or overload the Service;
• Use the Service while driving or in any situation where video playback may create a safety risk.

We may suspend or terminate accounts that violate these Terms or applicable law.

6. Third-party content and services

Your playlists, IPTV providers, payment processors (including Stripe and PayPal), and other third-party services are not controlled by Riva Stream. We are not responsible for third-party content, availability, pricing, or policies.

7. Intellectual property

The Service, including software, branding, and design, is owned by Riva Stream or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes in accordance with these Terms.

8. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted playback, compatibility with every device or browser, or accuracy of programme guide data supplied by third parties.

9. Limitation of liability

To the maximum extent permitted by law, Riva Stream and its operators shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our total liability for any claim relating to the Service shall not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim, or GBP £50 if you have not paid us, whichever is greater.

10. Privacy

Our Privacy Policy explains how we collect and use personal data, including cookies.

11. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Courts in England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection laws in your country give you the right to bring claims in your local courts.

12. Contact

Questions about these Terms: support@rivastream.com